Learners' Matters

Student Matters

Learner Services

At SISO Academy, we are committed to providing a fair, transparent, and supportive learning environment that empowers every learner to achieve their educational and professional goals. We believe that clear policies and accessible support processes are essential to ensuring a positive learning experience for all participants. This page outlines important administrative policies and learner support procedures, including course withdrawals, refunds, deferments, assessment-related matters, appeals, and feedback channels. It also provides guidance on the steps, requirements, and timelines associated with each request to help learners make informed decisions and understand their available options. Learners are encouraged to carefully review the relevant policies before submitting any requests, as doing so can help ensure that applications are completed accurately and processed efficiently. Should additional assistance be required, learners are welcome to contact the Academy for clarification, guidance, or support throughout their learning journey.

Mutual Respect

The Academy reserves the right to terminate a learner, without refund, due to, but not limited to, reasons such as dishonesty, disorderly behaviour, cheating during attendance taking and course assessments, illegal acts, harassment of other learners, instructors, auditors, or SISO staff, failure to complete payment, and other reasons as decided by the Academy.
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Learners expelled from the course will not receive a refund.
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Expelled learners may be required to pay liquidated damages or harm caused to persons, property, and SISO and SISO Academy's reputation, as a result of their behaviour.
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The SISO Academy registrar and operations team are committed to supporting your learning journey. Please let us know how we can help you here.

Entry Requirements (Only For Diploma)

SISO Academy adopts a strict compliance to regulatory standards for entry into our WSQ programmes such as the Specialist Diploma in Workplace Safety and Health and Graduate Diploma in Workplace Safety and Health.
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Applicants who do not fulfil the entry requirement will not be accepted into the programmes.
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SISO Academy reserves the right to verify the background credentials of applicants to our programmes.
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Refund Policy

SISO Academy is committed to maintaining a fair and transparent refund process for all learners. Refund eligibility is determined based on the date of the withdrawal request and the circumstances surrounding the withdrawal.

Refund Eligibility

100% refund will be granted for withdrawal requests submitted 14 calendar days or more before the course commencement date.
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No refund will be granted for withdrawal requests submitted less than 14 calendar days before the course commencement date.
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Withdrawal requests due to medical or compassionate reasons, supported by relevant documentation, may be reviewed on a case-by-case basis.
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If SISO Academy cancels a course, learners will be offered either a full refund or the option to transfer to an alternative course intake, where applicable.
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Participants who do not attend a course without prior notice ("no-shows") are not eligible for a refund.
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Processing of Refunds

Approved refund requests will be processed within the stipulated timeframe after all required documents have been received and verified. Learners may be required to complete the prescribed refund request form and provide supporting documentation where necessary.

Course Cancellation

The Academy reserves the right to cancel or reschedule a course due to unforeseen circumstances.
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If the Academy cancels a course, participants will be offered a full refund or the option to transfer to another course date.
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Feedback

Please submit your feedback here.

Withdrawal Policy For Courses

Withdrawal policy for certificate courses

If written notice of withdrawal received:
> 14 days before commencement of program – Full Refund
Between 3 & 13 working days – 70% Refund
Less Than 3 working days - No Refund
(Please note that program confirmation can only be made at least 3 days before the actual commencement of the program).

Withdrawal policy for Full qualification courses

If written notice of withdrawal received:
> 13 days before commencement of full qualification – Full Refund
Between 3 & 12 working days – 70% Refund
Less Than 3 working days - No Refund

Refund Process

All refund requests shall be made on this form to SISO Academy Pte Ltd 14 working days before the start of the programme or course.
You will be informed of the outcome within 30 working days from the date of approval.
Please ensure that ALL parts of this form are completed before submission and that the form is signed and dated.
Please ensure that your supporting documents are attached with this form.
Late submission and incomplete form will not be accepted or entertained.

Click here for Refund application form

Deferment Process

All deferment requests shall be made in writing to SISO Academy Pte Ltd 14 working days before the start of the module.
Notification on the outcome will be out within 14 working days from the date of approval.
Failure to comply the new arrangement will result in "Not Yet Competent".
Please ensure that ALL parts of this form are completed before submission and that the form is signed and dated.
Please ensure that your supporting documents are attached with the form.
Late submission and incomplete form will not be accepted or entertained.

Click here for Deferment application form

Replacement of Assessment Process

All replacement requests shall be made in writing to SISO Academy Pte Ltd within 14 working days before the start of a new module and full payment (without SSG grant) for the re-assessment fee.
Only one request of replacement of assessment is allowed per module.
Notification on the outcome will be out within 14 working days from the date of approval.
Failure to comply the new arrangement will result in "Not Yet Competent"
All replacement date will be arranged by SISO according to availability of trainer.
Please ensure that ALL parts of this forms are completed before submission and that the form is signed and dated.
Please ensure that your supporting documents are attached with the form.
Late submission and incomplete form will not be accepted nor entertained.

Click here for Replacement of Assessment application form

Re-Module Process

All re-module requests shall be made in writing to SISO Academy Pte Ltd 14 working days before the start of the module.
Notification on the outcome will be out within 14 working days from the date of approval.
Failure to comply the new arrangement will result in "Not Yet Competent".
Please ensure that ALL parts of the form are completed before submission and that the form is signed and dated.
Please ensure that your supporting documents are attached with the form.
Late submission and incomplete form will not be accepted or entertained.
All payments must be made before the start of the module.

Click here for Re-module application form

Appeal Process

All appeals against examination results shall be made in writing to SISO Academy Pte Ltd within 7 working days from the release of results.
A non-refundable processing fee of SDG *$107.00 (*Inclusive of GST) per appeal should be payable (Note: The processing fee will be refund if appeal is successful. However, you would need to pay for reassessment fee)
Only one appeal per module can be lodged with SISO Academy Pte Ltd.
Notification on the outcome of the appeal will be within 4 weeks from the date of appeal.
No re-appeals are permitted.
Please ensure that ALL parts of the form are completed before submission and is signed and dated.
Please ensure that your supporting documents are attached with the form.
Late submission and incomplete form will not be accepted or entertained.

Click here for Appeal application form